1 reviews | Active since Aug 2023
Vodacom Fiber down, yet again!!!!
Vodacom fiber down for a 4th time within a space of 4 weeks!!!! This is ridiculous and unacceptable. How does one enjoy all the benefits of streaming, which one pays for, with interrupted service???? I work from home and i cannot afford to hhave interrupted service as do IT support for a important sector in government.
I am on the highest fiber plan for work purposes to have high internet speed because i cannot afford latency in connectivity yet alone downtime!!!!
Everytime i call in to log faults, i don't get a reference number, instead they say they have acknowledged the problem and technicians have been notified. Turnaround time for resolution of 24 to 72 hours!!! Really???
This is absolutely disappointing on how a billion rand company dont have early notification systems and repsond by notifying clients proactively and timeously
It was too good to be true that my fiber link will last more than a day, until its down, yet again!!!!! No notification whatsoever!
I, the customer must inform them that my link is down, not them informing me and assuring that we are attending to the problem.
Messgaes like this doesn't count:
Hi, Please be advised that we are currently experiencing Fibre downtime in Riverlea. This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
We haven't had load shedding( over 250 days) now, so please advise what is the problem and how soon can service be restored???
It was too good to be true that my fiber link will last more than a day, until its down, yet again!!!!! No notification whatsoever!
I, the customer must inform them that my link is down, not them informing me and assuring that we are attending to the problem.
Messgaes like this doesn't count:
Hi, Please be advised that we are currently experiencing Fibre downtime in Riverlea. This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
We haven't had load shedding( over 250 days) now, so please advise what is the problem and how soon can service be restored???