Vodacom Fiber Down. No Communication.

My Vodacom Fiber line was broken on the street (No fault of Vodacom) on the 16 Des 2022. It was reported as soon as it happened. Only om the 20th the ticket was changed from "New" to "Open". No other communication came from Vodacom. On the 28th I phoned to try and find out what is going on. I was told that it was send to the technician to on the 20th to be fixed within 48hours. Seeing that it was not fixed they "Escalated" the issue. On the 31ste I phoned again. I was told that it should be fixed. Was on the phone for 20 min restarting the router multiple times. So the matter was "Escalated" again. This morning (3 Jan 2023) I phoned again. They see there is "Escalations" and the item was set to high priority but nothing has been done. So it was "Escalated" again. No one is able to provide ANY update or time lines. I have send on mobile data over R5000 since the 19th for my work.

The most shocking part is that there is no communication. Just a sms or a call will go along way. I Understand that there is skeleton staff this time of year. But just some communication will give you something to work with.