Vodacom fiber down for a week.

We are fiber subscribers through Vodacom on the Vuma tel backbone, in Henley on Klip in the Midvaal area. We have been without a fiber connection since Monday 14 November 2022. I have reported it to Vodacom and after troubleshooting the problem, Vodacom informed me that the whole of Gauteng's Vuma tel network is down. I contacted my neighbors on both sides and they informed me that their network through Afri host is working., Afri host runs on Vuma as well. On Wednesday I got in contact with Vodacom again for an update, as they don't keep you up to date, they did another troubleshooting. then informed me that they don't know what the problem is and that fault will be escalated to a level 2 line, I received a reference number. I phoned vodacom again on Thursday 17 Nov 22. The lady at the call center could not tell me what is happening with my problem only that there is 22 customers in my area with the same problem. My wife and I work from home and use data the whole day for research. I have bought data every day and it is costing me an arm and a leg. I don't understand how hard can it be to send out technicians to the area. We are on Friday today and will probably be without fiber for the weekend as well. And they are supposed to be the number one network, provider.