Vodacom fiber down for 8 days, call center workers refuse to log complaints, lie about logging complains and lie about cause of disruption to service

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2 weeks ago, my internet service was disrupted for 4 days due to cables being broken.

I am currently on day 8 out of the 22 days we've had so far in October with no internet. The service provider has not excercised great urgency on their behalf to resolve this issue. The people working in the call center refused to log my complaint, **** about logging my complaint and **** about the cause of disruption in service.

On Friday 19 October, I noticed my WiFi was down. I called Vodacom (who is the internet service provider) on their fiber call line at 10:22. The lady I spoke to refused to log a complaint for me and said it was due to an outage by Octotel (the company whose fiber cables Vodacom uses) and it will be fixed in 2 hours.

2 hours pass, the WiFi is still not working, I call back. 12:49 - I speak to the same lady who says the same thing and that it will be fixed by the end of the day.

15:35 I call again, the person I'm speaking to now says there was no outage from Octotel, but the call dropped so I could not gather further information from him. 15:39 I call back to try speak to the same man, but that's not possible. The lady I'm speaking to now says she'll send an email to the previous man with regards to my query. Still no complaint was logged on my behalf. WiFi still not working, I call at 21:13 - same man telling me "it's being worked on".

Vodacom's technicians don't work over the weekend, so I didn't bother calling again. The account holder called on Saturday, then only was a complaint logged.

22 October, Monday morning I start calling again. 9:22, the man I'm speaking to makes me pull out the LAN cables and replace them, switch with others (this process took up to 30 minutes of my time) - still no internet. The complaint is escalated.

I called Octotel whose fiber cables are being used at 9:43. They advise me that they did not have an outage, and Vodacom did not log my complaint with them. They suggest that Vodacom would need to reconfigure our router, but they can't advise Vodacom on this matter unless they are contacted by Vodacom first.

10:43 I call Vodacom again. They say a technician has been allocated but he hasn't yet looked at my complaint. I ask that he please contact me.

13:47 still haven't heard anything from the technician. I'm told an email will be sent to him to contact me.

15:22 still no communication - an email will be sent to the technician to contact me.

16:45 I call again - no contact from the technician - and still no WiFi.

19:25 I spoke to a lady who told me out complaint has been escalated 3 times today already. I inform her about my communication with Octotel and the failure to communicate from the technician's side. She said she'll request a new technician.