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RG
Rizwaan G

1 reviews | Active since Nov 2011

07 Oct 2022, 22:16

Vodacom Fiber down

I was offered a great deal to join vodacom fiber a month and a half ago and I took and cancelled my current service with another ISP, which was done on the 1st October 2022 and to date I am still not yet live on vodacom for a simple activation as I have the new router and it is up and running, I have to keep on contacting them for an update they don't seem to care about their customers and I must t day that this is a terrible first impression of their service...

0
Replies (9)
Vodacom
Vodacom's reply08 Oct 2022, 14:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RG
Rizwaan G's update08 Oct 2022, 17:46
Reviewer Update
Still waiting on a call from Vodacom and my link is still down... Absolutely first class service from a provider that does not care about their clients needs, doubt this relationship will last very long...
RG
Rizwaan G's update10 Oct 2022, 13:56
Reviewer Update
I hope I get feedback asap as I need my line to be up and running today.
RG
Rizwaan G's update10 Oct 2022, 16:15
Reviewer Update
Still no feedback and no one even contacted me from Vodacom and my line is still down and has not been activated by vodacom and webafrica confirmed the line has been released.
RG
Rizwaan G's update11 Oct 2022, 13:37
Reviewer Update
11 days later and still no call or feedback and the line is still not yet activated...
RG
Rizwaan G's update12 Oct 2022, 08:03
Reviewer Update
And still no response from vodacom even after stating that a team will investigate and get back to me...
RG
Rizwaan G's update15 Oct 2022, 00:02
Reviewer Update
My SR has been closed but I am still offline and my line was activated by Vumatel as they were onsite and Vodacom has still not done their part again and left me without a connection for another day now and all that was required was to apply the correct package to the account of which they said was done this afternoon after speaking to the agent and it seems like it was done again and now we are going on day 15 without a connection.
And on top of it all no response back from Vodacom, one of the worse ISP'S I have ever been in contact with.
RG
Rizwaan G's update17 Oct 2022, 15:28
Reviewer Update
I have decided to cancel my so called service with vodacom as it has been 17 days since i was suppose to migrate to them and my line is still not activated, so i decided to cancel and go to someone who knows what they are doing and get my line up and running, but now vodacom are holding my line and cannot release it, as they said i must wait up to 72 hours for feedback from them, then they will only see what they can do, this is the worst service ever as i am not even a client of theirs and they are holding my fiber line.
RG
Rizwaan G's update20 Oct 2022, 12:47
Reviewer Update
Still no feedback, escalation in Vodacom means nothing, as that is the story I get all the time when calling in.

Please release my line asap, as you have not provided me with a active line to date.