NK
Nomfuneko K
1 reviews | Active since Oct 2015
08 Dec 2024, 11:23
Vodacom fiber down
Hi , my was down from the 1/12/2024 and it was restored on the 5/12/2024. Today 8/12/2024 my fibre is off. I'm very disappointed at Vodacom with this. I cannot be down again as this is been costly because I will have to buy prepaid data. The sad part of this is if I were not to pay Vodacom, they will disconnect my line immediately. The turn around time is ridiculous!!
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Vodacom's replyOfficial
08 Dec 2024, 16:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2024, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team