Vodacom fiber down

Item: Vodacom
Rating: 1
Author: martin M

My fiber link is down since 18/11/21 I'm getting no feedback from Vodacom only when i phone then someone says that my fiber is broken somewhere why do they take so long to fix a fault

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Nov 2021, 06:39

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Nov 2021, 06:39

Official

Vodacom's replyOfficial

26 Nov 2021, 14:48

Dear Martin Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre link is now active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team

Vodacom's reply26 Nov 2021, 14:48

Official