EO
Emile O
1 reviews | Active since Mar 2012
28 May 2021, 16:43
Vodacom Fiber Down
We have a Vodacom Fiber installation with no issues since installing it 9 months ago, but this morning the Fiber connection just went off. Phoned Vodacom got a ref number R*** but they say it will take 24 to 48 ours to be assigned to a tech that can assist us. How can it take so long, I have in the meanwhile found out it's a general Fiber failure in our area but still when you phone them, they can do nothing until it's assigned. We work from home and cannot afford to be offline, we are now sitting with lose if income due to Vodacom not being able to assign a call and have somebody investigate the issue.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 May 2021, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 May 2021, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EO
Emile O's updateReviewer Update
29 May 2021, 13:48Hi Vodacom, thank you for getting back to me, we managed to get a hold a manager this morning who informed us that it's a general outage in our area, the main problem is that none of the call centre staff is aware of that and cannot inform the clients what is going on. We just had a phone call now from a consultant to inform us that the issue has been resolved and that our internet should be restored, we just tested and can confirm that we are up and running again. Thank you
EO
Emile O's update29 May 2021, 13:48
Reviewer Update
Hi Vodacom, thank you for getting back to me, we managed to get a hold a manager this morning who informed us that it's a general outage in our area, the main problem is that none of the call centre staff is aware of that and cannot inform the clients what is going on. We just had a phone call now from a consultant to inform us that the issue has been resolved and that our internet should be restored, we just tested and can confirm that we are up and running again. Thank you
Vodacom's replyOfficial
01 Jun 2021, 10:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved and we are more than happy to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2021, 10:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved and we are more than happy to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,