SO
Sarel O

1 reviews | Active since Aug 2020

13 Aug 2020, 12:46

Vodacom Fiber do not care about their customers.

I am now very frustrated. After a migration was done on my Vodacom Fiber service on the 05th August 2020 I am battling with network connection and download speed. I phoned a lot of times *** and spoke to various consultants about my problem. since the 6th August. I have so many reference numbers and even more promises. I even Emailed them and used My Vodacom app and went on their Facebook account for support. All I am getting is please be patient I am still without network connection. What more can I do but cancel my contract with them.

0
Replies (3)
Vodacom
Vodacom's reply13 Aug 2020, 13:53
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SO
Sarel O's update13 Aug 2020, 13:59
Reviewer Update
"Kindly be advised that a consultant will make contact with you in due course to assist with your query." I had this response from Vodacom too many times to believe it. Please proof me wrong
SO
Sarel O's update14 Aug 2020, 08:29
Reviewer Update
I am still waiting Vodacom