SO
Sarel O
1 reviews | Active since Aug 2020
13 Aug 2020, 12:46
Vodacom Fiber do not care about their customers.
I am now very frustrated. After a migration was done on my Vodacom Fiber service on the 05th August 2020 I am battling with network connection and download speed. I phoned a lot of times *** and spoke to various consultants about my problem. since the 6th August. I have so many reference numbers and even more promises. I even Emailed them and used My Vodacom app and went on their Facebook account for support. All I am getting is please be patient I am still without network connection. What more can I do but cancel my contract with them.
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Replies (3)0
Replies (3)Vodacom's replyOfficial
13 Aug 2020, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SO
Sarel O's updateReviewer Update
13 Aug 2020, 13:59 "Kindly be advised that a consultant will make contact with you in due course to assist with your query." I had this response from Vodacom too many times to believe it. Please proof me wrong
SO
Sarel O's update13 Aug 2020, 13:59
Reviewer Update
"Kindly be advised that a consultant will make contact with you in due course to assist with your query." I had this response from Vodacom too many times to believe it. Please proof me wrong
SO
Sarel O's updateReviewer Update
14 Aug 2020, 08:29I am still waiting Vodacom
SO
Sarel O's update14 Aug 2020, 08:29
Reviewer Update
I am still waiting Vodacom
