Vodacom Fiber dissappoints again!

I complained about my fiber and wanted to cancel. So they offered the deal I was initially supposed to have gotten. I say thank you and my soeed goes up to 200/200 as discussed Suddenly my package is downgraded again but the cost remains on the new cost. This is such BS, *****ulent and bad service ethics. I am requesting a copy of that customer call centre call, the wish to reverse that order and my contract cancelled immediatly. So disgusted right now.