Vodacom Fiber disgrace

Good Day, Fiber was installed on the 31st January - it is 13 February and Fiber has yet to work. We have been without internet for the last two days due to the lack of communication and efficient work ethic. I am paying full price for a service I have yet to be able to use and the Fiber call center keeps escalating the issue and yet it hasn't be resloved after being given a 24 hour time period. I seriously feel shoved around from person to person - even spoke to a supervisor who was helpful however failed to come up with a suitable resolve that suited my situation - resolves were offered however they did not suit me. I understand there are a lot of people in line - and whether it is resolved in the next day or not - the point is I am paying for a service I will only be able to use for another day. We were not told to remove the ****le until we had called the call center only to be told it says on the system it tried twice to reconfigure - now we hear it has been escalated more than once. I don't enjoy being made feel this way by a brand that claims to have a code of conduct that stands for doing what's right. Where is the Vodacom ethic we know you teach your staff.

The only reason this review gets a star is due to the fact that the supervisor I spoke to tried his best.