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Lesiba L
1 reviews | Active since Dec 2016
09 Feb 2021, 11:25
VODACOM FIBER DISASTER
This is really absurd, I have just been told fiber relocation can take up to 90 days. I have since requested this relocation on the 5th of January, 9 days into my new place of residence and I am still paying for a service I don't have. I was assured this would be done by the 31st of January. Each consultant tells me I just need to wait, no feedback at all since then. VODACOM FIBER IS A NO NO! Also the consultants are so arrogant and disrespectful!!!
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Vodacom's replyOfficial
09 Feb 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lesiba L's updateReviewer Update
11 Feb 2021, 13:44No my query has not been resolved. I still don't have my fiber connection.
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Lesiba L's update11 Feb 2021, 13:44
Reviewer Update
No my query has not been resolved. I still don't have my fiber connection.