Vodacom Fiber Disappointment

I recently signed up with Vodacom Fiber and cancelled my Telkom month to month. I was initially impressed with how quickly they contacted me to arrange the deal, but since then the service and response from their Data Support department has been terrible (***). I have been waiting 4 days already for a working fiber line. I was initially promised it would be active 2-3 hours after installation. I have spent over 3 hours combined on the phone to have this resolved. Being promised they will expedite my request, but I am already past the 24 - 48 hour turnaround time I was given by one of the agents who took my call. I deal with business units globally in different time zones, with my Telkom month to month, this was no problem. Vodacom are costing me money already as I can't respond to deadlines due to lack of internet at home. I trust they will now make an effort as they are not calling me back and it seems as if they are purposely putting me on hold for 10, 15 - 20 minutes to get me off the line when I follow up.