Vodacom Fiber deal- Secunda Mall store bad customer service and bad consultant encounter

I recently had a bad experience with Vodacom Secunda Mall store where i was trying to get the fiber line installed at my place. I went to the store sometime in August to find out about the deals they had and I was told the consultant that she still had to confirm with the installation team that the fiber can be installed at the complex where I live. The consultant (Chantel - speaking under correction as I cant remember her full details) checked if there was fiber installed in my section and there was fiber just not at the complex i live by, she promised to check with the installation team and give me a call on a Monday and then also try to get in contact with the management team for this complex to request for permission if they can install fiber. I waited for about 4 weeks and I didn't receive any phone call, I went back to the store and another consultant told me that there is only one lady who deals with the fiber deals and installation process, and this lady was on training. So I requested that she must give Chantel my contact details so I can understand the progress on the task she said she will do to see if this will be possible.

I waited another 2 weeks and still no updates on the progress and I went back to the store on the 13th of October where I had a continued bad customer service encounter with the lady by the name of Charlene. I expressed to Charlene that I was not happy with the service I was receiving from Vodacom and she told she cant speak for another consultant, so I kindly asked this lady what about customer service?

I asked her about what can she do to assist me to getting to some conclusion with this fiber deal or not and she went on a rampage saying I was attacking her and I said I was angry which were not the words I said. All I said was that I am not happy with the service I am getting from Vodacom, she went on saying I cant come and ask her about what another consultant did or didn't do because she cant speak for her, which I do agree with her statement but her attitude was rude and all I was trying to get to was seeing if she can assist me in resolving this matter which either be contact the manager to intervene or follow up with the consultant.

In short I didn't receive any assistance from her, she was took my details and told me that I will receive a phone call from this lady and up to this day I haven't received the phone call.

I am not happy with the service at all for the simple reason that its been 2 months trying to get assistance and up to now nothing has happened, I tried to understand why I was not being helped by speaking to this consultant to see if she can help me either by calling this person responsible for this system or escalating to the manager instead I get bad attitude and words like I came there saying am angry when all I said was that I was not happy with the service.

Another reason is that why is it that one person handles this process? So what happens in the event that this specific individual is not at work, must customers wait for this person to come back to work?

I hope that its me the unlucky customer because if this is the way customers are treated then Vodacom Secunda stores needs to retrain some of their consultants. The customer has a right to be treated fairly and given the service they deserve as per the Regulations and Customer Rights Act.

I'm not happy at all with the service I received from this store.