CL
Carol L
1 reviews | Active since Nov 2021
20 Nov 2021, 21:46
Vodacom Fiber
Our Vodacom Fiber went down and reported on Tuesday 16 Nov 2021. I followed this up on Wednesday 17 Nov 2021 only to be told that it takes up to 72 hours to action the request. After waiting 72 hours with no resolution, I phoned the help line and was told that the request will be escalated but as this was a Saturday the complaint will only be dealt with on Monday 22 Nov 2021. I find this to be absolutely unacceptable service as we work from home. How will be be compensated for the expense and loss of this inconvenience?
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Vodacom's replyOfficial
21 Nov 2021, 09:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2021, 09:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team