Vodacom Fiber

We installed and took out a Vodacom fiber contract with Vodacom. We moved to Zwartkop x 5 and asked if they could do a re-installation (move) of the fiber to our new home. We were informed by Vodacom that this area does not have fibre and that we would have to take make use of Telkom. We requested that our fibre contract be canceled as Vodacom does not offer fibre in this area to which Vodacom rep**** that we still need to pay for the product until the contract period is over. This does not make sense we cannot pay for a service you do not provide in our area. This was also reiterated by the ICASA - please can someone assist to resolve this issue.