Vodacom Fiber

Two weeks ago my fiber internet stoped working so I called them in the day (7th of April) first level of support couldn’t fix it so they open a ticket for the 2nd level of support to assist (they tell me trier SLA is 48 hours) so I don’t hear back from them at all. So I call them on 9th and they tell me that they can not sort out the issue remotely and they need to book a technician to come out, so they do! And to my surprise it got booked for the 14th April a week after a had lost connection! And then the technician doesn’t show, doesn’t call and Vodacom does ghost on me, they have never called me, emailed or messaged me about my issues, TWO WEEKS ALREADY and my internet still not working! Even after me calling them every day (more than two hours spent on calls with their stupid fiber support) and yet I don’t even know when or if a technician will come out to resolve my issue.