Vodacom Fiber customer service SUCKS!!!!

My Vodacom fiber stopped working on the 24th of November. I have called them numerous times. On the first call the consultant logged a call. The second time I called in was to my surprise that the first call was never logged. The consultant this time actually logged the call and sent me a SR number. Sunday the 28th of November they closed my ticket and yet my fiber was still down. I called in again to find out that the consultant took someone else's details down for the router and not my router details. I have been on ongoing calls with them. They keep on saying they have escalated to the Nokia team but every time I phone in the new consultant cannot verify if it was actually done. No one gets back to me. No one want to give me a manager's number. No one can give me a direct number for the Nokia team and it seems that just no one wants to assist in my issue. My fiber is now of for 8 days and still no end in sight. It feels to me as if there is no competent person that can assist or there is no one that wants to assist. All they do is give me a generic response. Every time I call I get a different consultant.

Vodacom has a lot of down times and always a lot of excuses why the service is unavailable.

I have to pay them even though there is no service. I have been with the Vodacom team for 14+ years and this is the pathetic service I receive from them. I have never been treated this bad as a paying customer and yet I have not even once missed a payment. I think Vodacom just DO NOT WANT to help me.