DS
Dwain Ströh

1 reviews | Active since Dec 2020

04 Mar 2025, 20:02

Vodacom Fiber customer service is no non-existing.

I am really in shock at how bad the service is from Vodacom.

1. Line upgrade, you have to call and wait (The agent never did the upgrade) Had to complain to get the upgrade done... Imagine 2. Line drops from 100mbps to 5-7mbps everyday at peak time, they apparently do a reprovision of the line, I ask the guy please don't close the ticket, let me test it and I will let you know the next day if all is good, closes the ticket as soon as the call was ended.... Line was not fixed. 3. Open the ticket again, no email or call this time the line was actually not dropping to 5-7mbps after they closed the 2nd ticket for this matter that issues seemed to be fixed all good... But now the line completely dies for 3-5minutes then comes back on constantly every 30minutes or so.

So I opened another ticket for it, full business day with no contact.

Different ISP sounds really good at the moment.

0
Replies (2)
Vodacom
Vodacom's reply05 Mar 2025, 07:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
DS
Dwain Ströh's update09 Mar 2025, 21:27
Reviewer Update
Issue still not addressed.
Got a call from Vodacom with the same genetic questions.
What is the SN of this and that.