Vodacom Fiber. Customer service is no existing they are pathetic.

Unfortunately Vodacom Fiber does not even deserve the one star rating i had to give them to be able to complete this rating. They are pathetic. Customer service is no existing. My fiber line was installed on Wednesday 3 November 2021 and on Friday 5 November 2021 the line went down and 14 days later it is still down. I logged a call with Vodacom and I follow up every day. Every day I get the same story that my call will be escalated. I work from home due to Covid restrictions and my son studies from home also due to Covid. I can not afford be with out interment. Currently I am making a plan via 3G ****les to do my work. As a new customer to Vodacom Fiber I find it unacceptable to receive this kind of service.