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thomas H
1 reviews | Active since Jun 2016
17 Jul 2020, 13:46
Vodacom Fiber constantly down for up to several hours at a time
Our Vodacom Fibre connection in the Alberante, Alberton area (Reading Golf Course) has been down several times this week and is currently off. We need to now escalate this issue to anyone higher in management because this has become simply ridiculous.
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Replies (3)
Vodacom's replyOfficial
17 Jul 2020, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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thomas H's updateReviewer Update
20 Jul 2020, 10:37Vodacom Fiber down again this morning (2020-07-20). I received a call from Vodacom last week that they'd call me back, but they never did.
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thomas H's update20 Jul 2020, 10:37
Reviewer Update
Vodacom Fiber down again this morning (2020-07-20). I received a call from Vodacom last week that they'd call me back, but they never did.
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thomas H's updateReviewer Update
20 Jul 2020, 15:00Vodacom Fiber down down since 20 Jul 2020, 10:37, no response as yet
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thomas H's update20 Jul 2020, 15:00
Reviewer Update
Vodacom Fiber down down since 20 Jul 2020, 10:37, no response as yet