Vodacom Fiber Connection

S*** & SR *** I had lodged a moving ticket for my fibre on the 11 August 2025. At the point of lodging the lady explained that it was a month for the activation, at that point it was not explained a full calendar month, or maybe it was my stupidity in not understanding. Today is the 2 Oct 2025, my fibre is supposed to be activated on the 30th Sep I called Vodacom for probably the 25th time this month. Only to find out that I still cannot be activated due to a ticket being lodged, as it will be assigned to someone for activation. Gosh, how many more activations need to happen? We talking NASA intelligence here. I am running CIA headquarters at my house, for activation (Apologies for my frustration) On the morning of 02/10/25, I called Vodacom again to find out why it is still blinking red on the router. The lady, who I might add was so pleasant, asked me to remove all cables. And she will call me back in an hour to reset. Done and dusted. Still not connected. She raised a ticket which will take another 24 to 48 hrs to assign to someone else to assist me. I called again at 14h00 on the 2/10/25 because at this point, I am at my limits of being made a fool. Again I need to unplug and wait for another hour. I asked to speak to a manager and that cannot happen. I tried to send an email to complain about the issue, every email address comes back. So one cannot complain and suffer this in pain silently as the days progress. All I want is a human being to come to my house, sort this cables out, fix the issue and be on their merry way, so I can sit in my new house and watch some TV! Also adding that I work from home, so topping up wont be a problem. I have racked up a fantastic contribution to Vodacom for the Twice weekly data of 10GB to work from home, excluding the minutes I had to purchase to constantly call to follow up. You can thank me for that amazing Christmas lunch that I have so willing contributed to. Oh, but it gets better, I was still billed this month for my monthly contribution for the WIFI that I so happen to not make use of.

So thank you Vodacom.

What makes me even more happy as a customer that has been so loyal for about 10 years, is that I am tied to my “new” contract for another 24 months, I cannot even change the router to a roaming router and further to this if I cancel, I would be left with penalty fees. You have outstandingly locked me in your hands, the love we share is ever connected, I think we are soul mates!

So thank you my fantastic service provider for suiting my needs, btw the song on the call centre is really amazing, I learnt new dance moves. At one stage I tried to shazam it. Also the constant call cutting and holding has not wasted minutes of my life, for I am immortal.

Simply said, Vodacom just send a human to sort my issue out so we can all be friends again.