Vodacom fiber complaint

Vodacom treats its customers so unfair, since January 2021 they havent been debiting my account and i have been calling (***-267846) each and every month and ask as to why are they not debiting because i have never cancelled the debit order, they have been apologetic and ask me to make an eft and assuring that the debit order has been reactivated, to my surprise i woke up with no internet today and i called to find out and i was informed that it was diactivated because they didnt debit my account, and its their fault. my question to them why they switching off the internet without informing me because i didnt cancel the debit order, the consultant by the name of Rahul Sure informed me that they will only switch on the fiber once they receive a debit order from my bank. Vodacom makes a mistake, instead of owning up and take a responsibility for their mistake, me as the customer must be inconvenienced for the mistake that was made by them. i refuse to be treated like this.