JH
JACOB H
1 reviews | Active since Nov 2015
02 Jan 2024, 14:52
VODACOM FIBER COLLECTIONS UNREACHABLE
I have been trying to contact vodacom fiber collections department to no avail. The number only gives me options which do not include fiber customers and on the contact center I have been holding forever!!! Spent so much airtime in futility. I already got a letter of demand and since last week I have been trying to call so that I can make payment arrangements to no avail. The next I know they will deactivate my account. CAN SOMEONE FROM COLLECTIONS CALL ME????
***.
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Replies (2)
Vodacom's replyOfficial
03 Jan 2024, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2024, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JH
JACOB H's updateReviewer Update
04 Jan 2024, 07:26THIS IS EXACTLY WHAT I WAS TRYING TO AVOID! SINCE MONDAY I HAVE BEEN CALLING VODACOM TO MAKE PAYMENT ARRANGEMENT TO NO AVAIL AND NOW MY FOBER HAS BEEN SUSPENDED! I GOT A REPLY ON HELLO PETER THAT SOMEONE WILL CALL ME BACK BUT THIS NEVER HAPPENED!!!!! I NEED MY FIBER FOR WORK PURPOSES COME ON!!!!!!
JH
JACOB H's update04 Jan 2024, 07:26
Reviewer Update
THIS IS EXACTLY WHAT I WAS TRYING TO AVOID! SINCE MONDAY I HAVE BEEN CALLING VODACOM TO MAKE PAYMENT ARRANGEMENT TO NO AVAIL AND NOW MY FOBER HAS BEEN SUSPENDED! I GOT A REPLY ON HELLO PETER THAT SOMEONE WILL CALL ME BACK BUT THIS NEVER HAPPENED!!!!! I NEED MY FIBER FOR WORK PURPOSES COME ON!!!!!!