Vodacom Fiber client services - not up to standard

I don't know what to do, I want to scream and cry at the same time, Since Saturday our area has been down with fiber issues or more Vodacom issues. All of us logged a ticket, while the feedback that we got was they are busy working on it. Sunday still nothing, phoned again, feedback: Vodacom was down but it was rectified there's just 6 of us left without fiber, but it will be escalated, Sunday afternoon, still no feedback. Monday morning feedback, we will escalate your ticket, Monday afternoon, no feedback but we will escalate your ticket, Tuesday morning, no feedback but we will escalate your ticket. Then finally a technician sends me a what's app, they will come out only Thursday to assist, I told him that does not suite us, because there will be no one there as we do have a scheduled appointment Thursday, he never answered me back, I rep**** 6 times, with no response, I then phoned him 9 times, where he just did not answer. Today he sends me a what's app today, please be reminded that a technician will be there tomorrow, still does not answer me when I reply. I have contacted the branch manager, the regional manager, and received the same poor service. I don't understand, as a client must they not accommodate you? if someone can just assist , I am loosing it...will never ever refer someone to them, the service are really not up to standard.