Vodacom fiber catch a wake up , Useless support

Vodacom fiber has been down for a week with no explanation , no techinition , no turn around time.

Last week 16June my mom called me to advise they have no internet. Called vodacom 17 Dec was advised our area has down time by a lady consultant .

18 Dec called vodacom to a lady consultant who was only glad to assist and advised lets do some trouble shooting with no success and she logged a call reference number SR*** and was advised of tot 72hours

22 Dec my mom followed up was advised that the call has been escalated and feedback will be given COB. My mom received an sms that the fiber was restored and it wasn't and no call to see if we up and running

7.50pm I called vodacom to follow up spoke to Yolanda gave her reference number who advised the call is closed , then she said they waiting for a nokia techinition i advised that's impossible tot was 72hours and still nothing i asked her how long it will take for she said she can't advise, then i asked her how can client expectation be managed if she can't give me turn around time.

I asked her if my mom will be billed as she has been offline for a week with no fiber she said once the fiber has been restored we must call back to log another ticket , i told her that is unacceptable she must update notes on the system she advised she can't.(this is a formal compliant and i would like the recording to be pulled up as the story is too long)

1. Yolanda has no emotional intelligence is this not provided for during training , your QA consultant who listens to this call should rate her a 0/10 and fail her , she is rude,unprofessional take her off the calls and send her to training 2. Yolanda refused to provide her surname , reference number for the call 3.Are vodacom lines not recorded for me to request a copy of a call in such instances 4. I was told there is no supervisor who can talk to me or even a 2IC so i wanted to speak to someone senior 5. She hung up on me while i was talking then called back 6.she then advised her supervisor will call me ABdul whom she refused to provide his surname or contact details. he would call me after 1hour the time is 11.25pm no call from him 7. My mom works from home and is unable to do so 8 . lets cancel the service and maybe another service provider will be glad to provide a service they we are paying for 9 I WANT ANSWERS!!?!!!!!!AND A APOLOGY