Vodacom Fiber Cancellation

I have been trying to cancel my vodacom fiber for the 3months now. i have sent over 50 emails to departments but i receive is an automated response. I called vodacom fiber department early in December the vodacom agent confirmed the fiber line was cancelled , i asked the agent to send me proof the line is cancelled she advised she is not allowed to. Now i have debited again !!!! I also requested for my fiber line to be placed on hold before i advise anyone not to deal with vodacom as the staff is dishonest and dont care about the clients and all they want is your money !!!!!!!!!

VODACOM I NEED MY MONEY TO BE REFUNDED !!!!! I HAVE BEEN MORE THAN PATIENT