DN
Duduzile N

1 reviews | Active since Dec 2020

01 Jul 2023, 10:56

Vodacom Fiber cancelation nightmare

Nightmare to cancel any contract with vodacom it a Nightmare, if they do not process it incorrectly and make it your problem.

I called mid May to cancel my fiber contract as I was relocating end of May 2023 which meant me paying for June for nothing as I couldn't use it were I was relocating to. The person that processed the cancelation indicated due date 1July 2023 instead of 30 June 2023 , mind your in May I phoned twice to follow up on cancelation process. Now the debited me for July 2023 for nothing again which is wrong. They cancel help on weekends and now they making life difficult for me they messing with my budget. So I repeat do not have a contract with vodacom as they can do what they want in your bank account.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2023, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team