RM
Rene M

1 reviews | Active since Jun 2021

17 Jun 2021, 09:31

Vodacom fiber cancelation

Pathetic. Waiting 2 months to have my line cancelled. Tvodacom only logged cancellation with the fiber supplier on 8 June but my libe was deactivated on 1 June ready. Now I have to wait another month. The fiber supplier also has a 30 day waiting period. Vodacom quickly to remove benefit but who is going to reimburse me for the days i had to buy data as the new ISP cannot install due to vodacom incompetence? A early release needs to be done but clearly vodacom does not know what that is

0
Replies (1)
Vodacom
Vodacom's reply17 Jun 2021, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team