Vodacom fiber call center agents useless!!

My Vodacom fiber line has been suspended twice in one month. I made payment on the 1st Dec and on the 11th Dec the line is suspended. The agent I spoke to Abongile muted me for over 30 minutes before cutting the call. I then called again and spoke to Ziyanda Mnisi who said her manager would call me back but I am still waiting. We have now spoken to Sekelelwa who confirmed that she does not know what this outstanding amount owing is for as the account has been paid. She also noted that there were 2 debit orders to a standard bank acc that bounced. The problem here is that I don’t have a standard bank account so who are they debiting?! I cannot believe that an established business like Vodacom can be this ***********!!! Your agents are useless, the app is useless which was confirmed by your own agents they confirmed that the numbers found on the app are wrong, so why do you have this trash app if it doesn’t work? And why do you suspend lines without notice? What ****** business is being run here? Your service is horrible!!!!