Vodacom Fiber

I have been approved for fiber on 1 November and a technician was already assigned to me on the 3rd of November. It was arranged he came out the Saturday to install the router but as he arrived, he realized that he needed a "special key" to open the manhole where the fiber is and had no clue where to find this key. I followed up with him on the Monday and had no luck and then again on Tuesday and was told to call the call center to reassign a different technician. I have been calling nonstop and each and every time a consultant is telling me the same thing "I can see no technician has been assigned to you, let me send an email". Two of the consultants gave me their email addresses to follow up but neither one of them has given me feedback as to what is going on!!! This is ridiculous as it was so quick to send someone out but for some reason, I am struggling to get a second technician to come out. Every other person in my complex that has Vodacom fiber never had issues with their technicians not having a key to open the manhole and sort this out. Why is this becoming my problem to sort this out? Endless calls and waiting on the phone 15-30min each time I call, half the times the call gets cut and I have to phone in again and reexplain my story to a new person. I want someone to sort this out this week or else I will cancel my contract and go to a different service provider as you guys are very quick to give me a contract but when can't provide a service, solve problems and can't answer simple questions. My reference number is SR***. I want this issue resolved this week!!