Vodacom Fiber - Blocks Business VPN Access

Service received from Vodacom Fiber is the worst I have ever experienced. I logged a call as there is a VPN block on my Fiber service (there should not even be a block). I was then told that my case SR*** was closed successfully by a Mr Alistair Holland. I then advised them that the VPN is still blocked and now awaiting them to call me back which will never happen. It seems they have the most *********** staff. We were unfortunately forced to use this Vodacom Fiber service as our complex have some agreement with them.