Vodacom Fiber -Billed With No Service For Over Two Months

Sadly it has come to this...

Having signed up for Vodacom Fibre nearly a year ago and satisfied with the performance I moved house beginning of November 2020.

I requested that my fiber be relocated to new address less that a kilometer away on 28 October 2020. I was informed by the agent that according to the contract they need a month to action this which I grudgingly accepted as I would be paying for the service the entire month of November without access.

To summarise, it is now 12 January 2021, and sure I have made in excess of 25 calls to *** the contact center with still no internet access.

Each call costing me a fortune as well as the two and a half months paying for a service that I do not have.

This morning following up with a lady named Sarah (who when asking her for her surname told me she was not allowed to disclose that - Meaning no recourse to find the person giving me the information) I inquired and explained my situation, she told me that it has not been done ????? which is why I phoned her for assistance, and that she could not help me in any way apart from telling me it has not been done ?????

Absolutely shocking not having received one call or any communication in this regard.