Vodacom Fiber BEWARE (Stay Away)

On the 4th March 2019 I accepted a quotation from vodacom fiber for instillation and fiber service. Within 1 day the fiber was installed by Vumatel who were superb. Vodacom however then never deliver the router, contacted me or communicated with me in anyway, even after I logged 10 requests with the fiber department to contact me. Unfortunately you can not use any other router on there network unless it is there router. Finally on the 19th of March 2019 I requested a quotation for cancellation so I could pay the installation cost and they could release my line for use with another provider. On the 14th of June I finally received a quotation for the cancellation with vodacom. During the month of May I was contacted by vodacom to ask when they could deliver my router, at which time I informed them I had requested a quotation to cancel. I was then promised a quotation within a day and it took a further 2 months before receiving the quotation. when the quotation finally arrived I accepted the quotation for payment and was then contacted on the 21st of June by vodacom fiber to ask if I would like to have vodacom fiber installed to my house. WOW! I then requested a manager to speak to or an email address for a manager so I could update them on how pathetic the service was and how poor the communication is within the department and I was told I could not as managers detail are not available to the public. I feel vodacom has very poor sevice in fiber and other areas. Fiber being the worst I have experienced with no recourse or anyway to complain for better service. As soon as my phone contract is up for renewal I will be cancelling that as well and moving to another provider after being with vodacom since 2002.