Vodacom fiber bad service

I have complained about the service on 18 Dec on the platform and facebook. The only response I am getting is a consultant will be in contacting allow them time to resolve. How hard can it be to add a product to my services. More than a month they are generating a quote. I have requested management to contact me so that this will be resolved but no luck. A message Elizabeth will contact me or I must phone her but when phoning customer service then they don't know who it is. This is seriously bad service. Hopefully after a second post on this platform Vodacom Management will contact me to resolve and not a sales agent that doesn't contact you or advice managemet doesn't have phones they can only be emailed. Then provide me with an email address. Thank you.