Vodacom fiber bad service

My Vodacom fiber has been down since last week, Sunday. And I called and logged a call for repairs on Teusday the 18th April and was given a date of the 25th April 2023. I have been calling everyday since then to confirm the date the technician will come and assist, but on the 24th I was called while in a meeting and could not answer. Immediately thereafter I called three times, and called again 2 times on the 25th, to confirm the date of the repair scheduled for 25th, but the missed calls are now used as an excuse for not coming anymore on the 25th. The funny part is that everytime I call in I am asked to confirm my email address, and nothing was sent to my email when I was held in a meeting.

I never expected such bad service from a big company like Vodacom. I have no option but to cancel and will try MTN or Telkom.