Vodacom fiber bad service

We are currently having the most appalling service from Vodacom technical and their fibre installers. After agreeing to a 24 month fibre contract ee were initially informed that we would be connected and go live on 15 March 2021. Long story short the team playing the street fibre didn't install a box on our wall. This has obviously totally confused the guys who install to the actual customer. Since then call after call to their useless call center bring the standard answer we will escalate to the installers. Supervisors are never available. So a month down the road no fibre and no idea when it will be resolved and nobody ever comes back to you with any information. This experience with Vodacom has shown me how good our service from Telkom adsl really was.