Vodacom fiber bad experiance

I have requested for a fiber relocation because I was moving houses, I requested on the 4th of November, I was told it will take 30 days, on the 3rd I called again to check when it will happen, I was taken from pillar to post until on the 10th when I requested to cancel the contract that’s when a lady from cancelation helped, I got the SR***number I was told it will take 48 hrs, I called after 48 hrs until the 17th when I told them I’m cancelling the contract again the lady called Denise from cancellation intervened again and the Router was installed and I was told it will take 48 hrs for connectivity, I called Vodacom village mall on the 18th to check when it will happen the guy who works with Fiber there was very rude telling me I should have asked the technician why it didn’t happen same time, I told him I don’t work for Vodacom therefore I won’t know the procedure but he was very rude, I continue calling customer care where I have been asked same thing everyday with the new SR number I even sent pictures of the lights that are on the box and the serial number, but tonight is the 19th and the router is still not working and I’m not getting any joy because come month end I will be paying for the second month with no fiber, I don’t know what’s the use of having the router without connection. I am really struggling the whole month and half of using data and using airtime to call was very hard, Vodacom is really not being fair on me.

The SO *** number was opened later