Vodacom Fiber

I had been a Vodacom fiber customer for years, I cancelled for a couple of months as I had moved out of my property. I have since moved back in and have tried re-installing fiber once again with Vodacom because I had not had any issues in the past.

I have now had the worst experience trying to have my fiber activated, First the line was in-flight, understandable that it needed to first be removed. '***'; 'Shanan Christian, Vodacom (External)' <***> have done NOTHING to assist in following up with Vumatel, I have numerous mails that have been sent daily to them because they were allocated to my call, and have ignored just about every single email. I have asked for them to please call me, and have not received a call from them except 1. It has been a week since they have had any contact with me. I was the one calling Vumatel and eventually managed to get them to manually lift the line. Vuma then said that Vodacom has to place an order with Vumatel because they do not have a profile for me. I can not be doing Vodacoms job by calling Vumatel, then calling Vodacom to relay messages of what Vodacom needs to do. I have been a Vodacom Mobile and Vodacom customer for YEARS... this kind of service is pathetic to loyal customers to any customer in fact. Bare in mind Vodacom is not cheap, I could have gone with a cheaper ISP, but I decided to stick to Vodacom (stupidly if you ask me) I have had my router from Vodacom for almost a month now and STILL I have ZERO FIBER. Please make it make sense. I need urgent assistance.