Vodacom fiber

Pathetic service vodacom fiber. Our line has been down since the 12th December 2021 and we have been calling numerous times daily with a promise that someone will call you back and it never happens. Vodacom says it's the Nokia router that they have actually installed and they are waiting for a technician from Nokia to attend however there is no turn around time or sla in place so the wait is indefinite. You can only speak to somebody at the call center and they speak to someone at escalations and while u pull your hair out because u are unable to do pretty much nothing at home they just apologize for the inconvenience and they are working on it. I actually regret taking fiber through vodacom and I want to cancel it but even that proves somewhat impossible