KR
Kirsten R
1 reviews | Active since Apr 2018
22 Oct 2018, 08:15
Vodacom Fiber are pathetic
After 6 weeks of consistent phone calls to Vodacom to rectify my disconnected internet nothing was done to solve the problem. In the last call I made to them they didn't even have my issue on file even though I had spent almost 3 hours in calls to them. The service and support was pathetic and I have subsequently canceled my contract!
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Vodacom's replyOfficial
22 Oct 2018, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2018, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Oct 2018, 11:12 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Vodacom's reply26 Oct 2018, 11:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team