Vodacom Fiber and Vumatel

Let's start by thanking you guys for making my life miserable in only three days of getting my fiber!!

Who is giving pathetic service Vodacom or Vumatel - I don't give a damn - get me sorted NOW

It was installed very professionally on Saturday by two guys and I must recommend them for it however that is where the happiness stopped. I have been more than 50% offline (no internet) meaning been a client for 4 days where I have not had access for more than 2 days. Your way of reporting faults is not the greatest experience I have had.

I reported the issue on Monday 2021.08.22 evening at ±19:00 its now Wednesday 2021.08.25 07:00 and no resolve.

I phoned Tuesday just before 16:00 after getting a strange looking sms and an email stating waiting for clients feedback, no one contacted me!! So I phone the *** number and after a lengthy discussion, I was told that I will be contacted by someone at 18:30 - when I am home and in front of the router and guess what - NO CALL. So I call the call centre again - what a waste of time - after a lengthy useless call I was cut off and not called back. Surely you as an SP have details available and surely you can call me back - That's called customer service from your frontend staff!!

Also take note I have a job that I need to do to pay for no service so dont ask me to check and reset router - I am not at home thats why I requested to be contacted at 18:30 in the evening

Well now, what to do?!?!