SC
Sabelo C

1 reviews | Active since Mar 2018

19 Oct 2021, 18:19

Vodacom fiber and support is the WORST

Vodacom is absolutely the worst. Since Saturday 9 Oct 2021 I have had no internet connection on my fiber. I've called everyday since and every time my issue is being escalated. Then today 19 Oct (4 days later) a call center person who is no help what so ever calls and claims a technician will come on Thursday 21 Oct (6 days after my fiber went offline). This is utter nonsense. This year alone I have had multiple issues with this so called leading network. I now have to travel outside of home to get a service that I pay for, just to get work done. This company is very inconsiderate and irresponsible.

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team