Vodacom Fiber and customer service useless

All houses using Vidacom Fiber lost connection 12 Jan 2021. The next day all the houses in our street has regained connectivity, except us. We have phonesd 5+ times and have been told our call would be escalted and its receiving attention. Yet, 3 days later we still don't have access. Since it's Covid and we are currently working from home, internet connectivity is a necessity. Our options would be to use mobile data or take leave. We have now been using mobile data for 3 days and its been quite the expensive excercise.

If you are looking for trusted stable Fiber connectivity, Vodacom would definitely not be the way to go. Severly disgusted in their customer service or rather lack thereof.