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CG
Coenraad G

1 reviews | Active since Nov 2013

26 Aug 2021, 22:14

VODACOM FIBER AFTER SALES SERVICE NON EXISTANT

My Vodacom Fiber service down for 3 days in Secunda, Mpumalanga now going for day 4. We called for 2 days to report the problem and just get the reset runaround from ALL CUSTOMER CARE consultants. 20 phone calls and mailed reporting with service request number SR*** did not do it. Imagine getting a phone call from any service provider telling you they don't know what the problem is.. SCARY! That is the sign to take your things and run boy! In the meantime am I paying for a service not delivered, buying Pay as you go data bundles to keep up with meetings and my daughter with online studies, phoning and wasting money on customer care line calls, No entertainment streaming! VODACOM! you don't care and that makes me sick! SHAMELESS! What have you become?!

0
Replies (3)
Vodacom
Vodacom's reply27 Aug 2021, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CG
Coenraad G's update27 Aug 2021, 19:23
Reviewer Update
The above reply by Vodacom that someone will contact us was yet another lie! NOBODY contacted us. We had to call again to request a status update! After many calls did we eventually get a commitment that someone will come to attend to the problem. Day 4 and still no service. Going for day 5! Guess what. I received an email tonight that my SR call number was closed... ?And my service is still down! This was the final straw, and that behaviour from a public company! The shareholders MUST learn about this, and all its customers!

CG
Coenraad G's update28 Aug 2021, 19:55
Reviewer Update
We called vodacom again today after calling them again yesterday and a technician was booked for 2pm today. Guess what,,, nobody pitched! Calling again 4pm to find out what is going did we get :we sent an email and there is nothing you can do.. How is that for service! After making out dissatisfaction clear, did customer care disconnect the call.. What a super service provider are you Vodacom! What a disgrace!