Vodacom Fiber After Sales Service

Vodacom fiber is useless!!! My router was not delivered, after 3 weeks of calling their support department daily, the best answer is “we have escalated the matter”, or “we will call you back” (never calling back). I have even taken the matter up with the manager of the support department, who also makes the exact same promises but never deliver! When asking for contact details of the manager’s superior (to complain about his department’s service), they refuse to provide the details. Its been 3 weeks now, I guess the matter has been escalated to hell and gone by now, but still no router. I have even offered to buy a new router! The after sales service is shocking! I will not recommend this service to anyone. It has now taken Vodacom longer to address my issue than it took people in the 60’s to send someone to the moon and back. ***********!!!