tM
thokozile M
1 reviews | Active since Nov 2012
14 Dec 2020, 08:45
Vodacom Fiber
Good day,
I Would like to express my disappointment on the service i have been receiving from Vodacom fiber. i ordered the service and i was mislead so much still today they have not installed i keep calling and 30 days have passed. No one knows anything every time i call and follow up they take me from puller to post. every agent tells me a different story.
The reason i ordered and the fiber approve is for work purposes.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Dec 2020, 09:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
tM
thokozile M's updateReviewer Update
17 Dec 2020, 08:36Good day,
I must say Vodacom has the worst service i am still not sorted with my fiber and no one has tried to contact me... this is all a **** really.
I must say Vodacom has the worst service i am still not sorted with my fiber and no one has tried to contact me... this is all a **** really.
tM
thokozile M's update17 Dec 2020, 08:36
Reviewer Update
Good day,
I must say Vodacom has the worst service i am still not sorted with my fiber and no one has tried to contact me... this is all a **** really.
I must say Vodacom has the worst service i am still not sorted with my fiber and no one has tried to contact me... this is all a **** really.
tM
thokozile M's updateReviewer Update
19 Jan 2021, 11:42STILLL NO RESPONSE AND NO CONNECTIVITY
tM
thokozile M's update19 Jan 2021, 11:42
Reviewer Update
STILLL NO RESPONSE AND NO CONNECTIVITY
tM
thokozile M's updateReviewer Update
25 Jan 2021, 10:08Good day,
Please note that everytime i call the fibre department i am taken from pillar to post, no one can give me proper information. 1 agent even told me to go to the Vodacom store, like why would i even go to the store if everything was done on the phone.
Mind you i need the fibre for work purpose, it has been 2 months now, the money i have spent on data.
Your service is realy pathetic and yours agents are not well trained on the product.
Regards
Please note that everytime i call the fibre department i am taken from pillar to post, no one can give me proper information. 1 agent even told me to go to the Vodacom store, like why would i even go to the store if everything was done on the phone.
Mind you i need the fibre for work purpose, it has been 2 months now, the money i have spent on data.
Your service is realy pathetic and yours agents are not well trained on the product.
Regards
tM
thokozile M's update25 Jan 2021, 10:08
Reviewer Update
Good day,
Please note that everytime i call the fibre department i am taken from pillar to post, no one can give me proper information. 1 agent even told me to go to the Vodacom store, like why would i even go to the store if everything was done on the phone.
Mind you i need the fibre for work purpose, it has been 2 months now, the money i have spent on data.
Your service is realy pathetic and yours agents are not well trained on the product.
Regards
Please note that everytime i call the fibre department i am taken from pillar to post, no one can give me proper information. 1 agent even told me to go to the Vodacom store, like why would i even go to the store if everything was done on the phone.
Mind you i need the fibre for work purpose, it has been 2 months now, the money i have spent on data.
Your service is realy pathetic and yours agents are not well trained on the product.
Regards