HH
Hugo H
1 reviews | Active since Mar 2021
12 Apr 2021, 15:55
Vodacom Fiber Activation of LTE is incapable of doing their job
I received my modem, ****le and sim card on Tuesday last week. I plugged everything in and the sim card was not active yet. I phoned Vodacom Fiber since then to activate the sim card. Every time I phone they promise it will be activated before the end of the current working day. My question is, if the service is so poor now when Im still a new Fiber customer, how would the service be when having trouble with the actual fiber line and not a Lte sim card witch they have control over. I am disgusted about Vodacom service seeing as I am a client for almost 20 Years.
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Replies (2)
Vodacom's replyOfficial
12 Apr 2021, 16:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Apr 2021, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HH
Hugo H's updateReviewer Update
14 Apr 2021, 19:062Days later and still no internet.
Someone from Vodacom did phone me, made promises and nothing happened.
Yesterday I phoned a few times. Again from pillar to post.
Eventually I had enough and hold for 30min to speak to a supervisor after witch I got cut off.
Later I tried my luck again and got to speak to a supervisor who also forward a mail to get the sim activated. Today I text her on her personal number saying that it is still not working. She told me she was off today but will try and find out what is happening.
Guess what! Still no internet. Just a flickering green light on the ****le meaning that the sim is not activated.
Vodacom: Vodacom: Service request SR*** update NoReply(2-IXZVRNT).
Vodacom: Vodacom: Service request SR*** update NoReply(2-IZ0SO51).
Vodacom: Vodacom: Service request SR*** update NoReply(2-J0DX1OO).
Someone from Vodacom did phone me, made promises and nothing happened.
Yesterday I phoned a few times. Again from pillar to post.
Eventually I had enough and hold for 30min to speak to a supervisor after witch I got cut off.
Later I tried my luck again and got to speak to a supervisor who also forward a mail to get the sim activated. Today I text her on her personal number saying that it is still not working. She told me she was off today but will try and find out what is happening.
Guess what! Still no internet. Just a flickering green light on the ****le meaning that the sim is not activated.
Vodacom: Vodacom: Service request SR*** update NoReply(2-IXZVRNT).
Vodacom: Vodacom: Service request SR*** update NoReply(2-IZ0SO51).
Vodacom: Vodacom: Service request SR*** update NoReply(2-J0DX1OO).
HH
Hugo H's update14 Apr 2021, 19:06
Reviewer Update
2Days later and still no internet.
Someone from Vodacom did phone me, made promises and nothing happened.
Yesterday I phoned a few times. Again from pillar to post.
Eventually I had enough and hold for 30min to speak to a supervisor after witch I got cut off.
Later I tried my luck again and got to speak to a supervisor who also forward a mail to get the sim activated. Today I text her on her personal number saying that it is still not working. She told me she was off today but will try and find out what is happening.
Guess what! Still no internet. Just a flickering green light on the ****le meaning that the sim is not activated.
Vodacom: Vodacom: Service request SR*** update NoReply(2-IXZVRNT).
Vodacom: Vodacom: Service request SR*** update NoReply(2-IZ0SO51).
Vodacom: Vodacom: Service request SR*** update NoReply(2-J0DX1OO).
Someone from Vodacom did phone me, made promises and nothing happened.
Yesterday I phoned a few times. Again from pillar to post.
Eventually I had enough and hold for 30min to speak to a supervisor after witch I got cut off.
Later I tried my luck again and got to speak to a supervisor who also forward a mail to get the sim activated. Today I text her on her personal number saying that it is still not working. She told me she was off today but will try and find out what is happening.
Guess what! Still no internet. Just a flickering green light on the ****le meaning that the sim is not activated.
Vodacom: Vodacom: Service request SR*** update NoReply(2-IXZVRNT).
Vodacom: Vodacom: Service request SR*** update NoReply(2-IZ0SO51).
Vodacom: Vodacom: Service request SR*** update NoReply(2-J0DX1OO).