Vodacom Fiber

It has been 3 months and my Vodacom Fiber line has not been activated, installation was done by Vumatel and that's where it ended. I have called every week since and all I get is that it will be activated within 24-48 hrs which never happened. Escalated this again and again but no joy from Vodacom. I have asked to cancel this installation but Vodacom even seem to fail at that, I am shocked at Vodacom's incompetency regarding my Fiber connection as I have family and colleagues who where connected within days without any glitches. VOX seems to be the service provider to go for when it comes to Fiber connectivity. I will not even renew my three cellphone contracts after they are due for upgrades.