Vodacom Fiber - a ces****l of problems

After weeks of continuous struggling with Vodacom Fiber, my patience finally ran out and I decided it is time to share my experience with anyone looking for fiber options.

Installation was done quickly and professionally. 1st router installed gave issues with intermittently disconnecting. I couldn't download or stream anything. Escalated the issue and service was poor on the help desk side. A week later a replacement router was installed. Same issues detected as the first one. Escalated continuously. Calls logged where closed without the issue being attended to. 3 Weeks later my 3rd router is installed. Finally after a month of continuous struggling it seems that my internet issues is something from the past. If I only could be this lucky! That weekend my line went off because of a main line breakage, fixing this took more than a week. Since fixing the line, suddenly I am being throttled or shaped (no one can give me an answer on this) I am way under the fair usage policy T's&C's. I pay for a 100Mbps down / 50Mbps up uncapped fiber line, but I never get this results anymore. i have sent various speedtest results to Vodacom showing speedtests ranging from 4.59Mbps to about 30Mbps and logged calls as well. Next step would be to send all this detail (and I have plenty of evidence) to Icasa. I have never experienced such bad service from South Africa's so-called best network.